Hydrus Board Tech – Shipping, Returns & Warranty Policy

We don’t just sell boards — we stand behind every adventure you take with them. Hydrus is about quality, performance, and relationships built to last. That’s why our policies reflect trust, long-term value, and a no-gimmicks approach to support.

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🔁 30-Day Money-Back Guarantee

We want you to be completely stoked with your Hydrus gear. If you’re not 100% satisfied within 30 days of receiving your purchase, you can return it for a full refund of the purchase price.

Requirements:

• Item must be in like-new condition, free of abnormal wear.

• Include original packaging and tags.

• Restocking fees (5–15%) may apply for used items or missing parts.

Exchanges:

Want a different model? You can exchange your board within 30 days. If it’s like-new, there’s no restocking fee — just cover return shipping and any price difference.

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🛡️ Hydrus Warranty Coverage Overview

Hydrus boards are engineered for the long haul. Our warranties are designed to reflect the lasting performance we build into every product.

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✅ Lifetime Warranty (Boards Only)

Covers all Hydrus inflatable and hard boards purchased in 2021 or later by the original owner.

What’s Covered:

• Defects in materials or craftsmanship

• Seam separation or failure under normal use

• Structural issues unrelated to impact or misuse

Not Covered:

• Impact damage or mishandling

• Normal wear and tear (scratches, fading)

• Damage from UV exposure or improper storage

• Unauthorized modifications or repairs

• Boards purchased second-hand

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🧰 Limited Warranty (Accessories)

Warranties apply to original purchasers only. Commercial use (e.g., rentals, lessons) is not covered under standard terms.

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⏳ Beyond 3 Years – Extended Board Support

We go beyond the basics. If your Hydrus board is over 3 years old, you're still eligible for extended support:

• ✅ Free Evaluation: We’ll inspect the issue at no charge.

• 🛠 Free Minor Repairs: If it’s quick to fix, we’ll do it for free — just cover shipping.

• 🔧 Reduced-Cost Major Repairs: We offer fair, discounted service for complex issues.

• 🔁 Replacement Discount: If repair isn’t possible, you can purchase a new board at 50% off our lowest advertised price, plus shipping.

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🔍 Why We Exclude Second-Hand Boards

Our warranty is only valid for the original purchaser from Hydrus or an authorized retailer. Why? Because care and storage matter. This policy helps ensure that every product under warranty has been properly handled — preserving the integrity of our lifetime coverage and the trust of our community.

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📦 Shipping Policy

🚚 Transit Times

• Most orders ship within 2 business days.

• Delivery timelines vary by location. Please allow 1–2 extra days for addresses more than 65 miles from a major metro area.

💵 Shipping Rates

• Calculated at checkout to get you the best value from top carriers.

• Additional charges may apply for expedited options or shipments to Alaska and Hawaii.

📦 Damaged Shipments

• Visible Damage on Arrival? Please refuse the delivery and write "Refused due to damage" on the delivery slip (BOL).

• Hidden Damage? Contact us within 3 business days of delivery to report the issue. Claims made after this window may not qualify for covered shipping.

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🛠️ How to File a Warranty Claim

We make the process simple:

1. Take clear photos of the issue and your product’s serial number (for boards: near the fin box).

2. Email them to crew@hydrusboardtech.com with a short explanation.

3. If needed, we may ask you to ship your item to:

   Hydrus Warranty Dept. 1768 East State Street Eagle, Idaho 83616

International and non-continental U.S. customers are responsible for shipping both ways.

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🙋 Still Have Questions?

We’re always happy to help — whether you’re on your first board or your fifth.

📧 crew@hydrusboardtech.com
📞 (208) 408-1997
(Mon–Fri, Mountain Time)

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